Reference

How 111dab Handles Your Personal Information

This Privacy Policy tells you exactly what information 111dab collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use the platform — and what we do with it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention termsDirect contact for data requests
111dab How 111dab Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to correct information on your account, or need to request deletion of your personal data, our support team can help. You can reach us through live chat directly in the lobby, or send a written request via email. For account-specific data queries — such as retrieving your bKash or Nagad transaction history — have your registered account number ready when you get in touch so we can locate your records without delay.

Team online

Live Chat

Open the chat window from inside your account dashboard. Raise data access or correction requests directly, and our team will log and process them.

Email Support

Send your data request in writing to our support email address. Include your registered contact number and the specific data you are asking about.

Account Settings

Some data corrections — such as your registered mobile number linked to bKash or Nagad — can be initiated directly from the account settings page.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We take a practical approach to data protection — not just a policy-on-paper one. Every section below reflects how we actually operate your data inside 111dab, from the moment you log in on mobile to the point your Rocket withdrawal is confirmed.

Cookies and Session Tracking

We use cookies to keep you logged in across your session, remember your lobby preferences, and detect login anomalies. You can manage cookie settings through your browser, though some features may be affected.

Account Security Measures

Your account is protected by OTP verification sent to your registered mobile number. Any login from an unrecognised device triggers an additional confirmation step before access is granted.

Data Retention Policy

Active account data is held while your account is open. After closure, identity records are retained for the period required under applicable financial and regulatory rules before being deleted.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account data by contacting support. We will confirm receipt and process your request within a reasonable timeframe.

Your Privacy Questions, Answered

These are the questions we hear most often about data, account privacy, and your rights as a 111dab account holder. Eligibility and data obligations depend on your local law and the regions in which access is permitted.

We collect your name, mobile number, email, and the payment method you register — bKash, Nagad, or Rocket. We also record your device type and IP address for security purposes.

Wallet details are shared only with the payment processor handling your transaction. They are bound by data agreements restricting use to transaction processing only — not marketing or profiling.

Identity and transaction records are retained after closure for the period required by applicable financial rules. Once that period ends, data is deleted from our systems.

Yes. Contact us via live chat or email with your registered account number. We will locate your records and send you a summary of the personal data we hold.

Raise a correction or deletion request through live chat or email support. Some updates — like your registered mobile number — can also be started from your account settings page.

We use cookies for session management, security checks, and lobby preferences. You can adjust cookie settings in your browser, though disabling them may affect how certain features load.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.